What is mediation?
Mediation is an alternate dispute resolution (ADR) process of negotiation for the resolution of a dispute or conflict between two or more parties, assisted with the help of a neutral third party (the mediator). The mediator is there to facilitate communication between the parties, help them focus on the real issues of the dispute, and to help the parties generate their own options that address the issues and meet the interests and needs of all parties in an effort to resolve the dispute or conflict. The mediator has no power to force a decision upon either party at the mediation. The mediation is a voluntary process that the parties attend because they want to resolve the dispute. A successful mediation results in all parties agreeing to an outcome that they can all live with.